Terms of Trade

1. The parties to the agreement

These terms and conditions apply to purchases made from Svendborg Sund Camping via the website. When you complete an order, you enter into an agreement with:

2. Products, services, and ordering

The store can be used for the purchase of physical goods, pickup items, digital or date-based products, booking-related services, and other local services. The specific item, price, date, pickup time, and any special conditions are shown on the product page, in the cart, on the payment page, and in the order confirmation.

Your order is only binding once payment has been completed and you have received an order confirmation via email. We may refuse or cancel an order due to obvious pricing errors, sold-out items, technical errors, or circumstances that make delivery/pickup impossible.

3. Prices and Payment

All prices are shown in Danish kroner (DKK) including VAT, unless otherwise clearly stated.

Payment is made via the payment methods displayed on the payment page. Payment details are processed by the selected payment provider. We do not store full payment card details.

4. Pickup, delivery, and date of goods

If an order is marked for pickup, the item must be picked up on the selected date or within the specified time frame. For items with order deadlines, pickup windows, or special category rules, the information displayed on the product page, in the cart, on the checkout page, and in the order confirmation applies.

Data-based products, tickets, fishing licenses, booking-related services, accommodations, and local experiences can be linked to a specific date or period. The customer is responsible for checking the date, quantity, and contact information before payment.

5. Right of Withdrawal

Consumers generally have a 14-day right of withdrawal for online purchases. The deadline is usually calculated from the day you receive the item, or from the date the agreement is entered into when purchasing services.

However, there may be exceptions. The right of withdrawal does not generally apply to, among other things, foodstuffs and other goods that can quickly deteriorate or spoil, goods that are manufactured or customized according to the customer's specifications, as well as certain date-specific services such as accommodation, leisure activities, events, tickets, or booking services, when the service is to be delivered on a specific date or within a specific period.

If a specific good or service is not covered by the right of withdrawal, this will be evident from the nature of the good or the information provided in connection with the purchase. If you are in doubt, please contact us before purchasing.

6. How to use your right of withdrawal

If your purchase is covered by the right of withdrawal, you must inform us clearly before the deadline expires. You can write to maria@svendborgsund-camping.dk with the order number and information that you wish to cancel the purchase.

You are welcome to use the standard cancellation form, but it is not required. Any return must take place without undue delay and no later than 14 days after you have notified us of your cancellation. As a general rule, the customer pays for return shipping unless otherwise agreed.

7. Complaint

The rules of the Purchase Act on defects apply to the purchase of goods. As a consumer, you normally have a 2-year right to complain about tangible goods. The complaint must be made within a reasonable time after you have discovered the defect.

For complaints, please contact us with the order number, a description of the defect, and preferably pictures if relevant. If the complaint is justified, we will find a suitable solution according to the regulations, e.g., repair, replacement, discount, or refund.

8. Customer Information Responsibility

The customer must ensure that the name, email, phone number, pickup date, and other order details are correct. Errors in the customer's own information may mean that order confirmations, pickup information, or other messages are not delivered.

9. Right of appeal

Contact us first if you experience a problem with an order. Then we will try to find a solution. If we cannot find a solution, consumers can complain through relevant public complaint bodies, including Nævnenes Hus/Mæglingsteamet for Forbrugerklager, if the conditions for complaint are met.

Standard Cancellation Form

This form can be used if your purchase is covered by the right of withdrawal.

11. Personal Data

We process personal data to handle orders, payments, pick-ups, customer service, accounting, and any customer accounts. You can read more in our Privacy Policy.

12. Changes

We can update the terms of trade when necessary. The version that was in effect at the time of purchase applies to the specific order.